Filter Queen Vacuum Cleaners | Filter Queen Filters | Australia | WA | NSW | VIC | SA | TAS | QLD | NT

Offer to Purchase Terms

By sending an order through this web site you are placing an offer to purchase selected products at the shown prices on this web site. We reserve the right to refuse any offer to purchase for whatever reason including out of date pricing or incorrect pricing, inability to supply stock, incorrect freight calculations or any other reason.  We will endevour to keep our information as accurate as possible. However, where a problem occurs, we will contact you and provide you with your options. We will not debit your credit card until we are happy that we can supply your order at a mutually agreed pricing. Processing of your payment and shipping of the goods indicates our acceptance of your offer to purchase.

Security & Privacy

All orders are made through a secure web server. For expanded information on our secure server please see our security page.

We are committed to maintaining your privacy. For our full privacy statement please see our privacy page.

Delivery Time Frame

After your order has been processed, you will be sent an email to confirm that this has been completed and the items have been sent. The average time for your order to be delivered to you is 3 - 5 days if the item is in stock, 5 - 10 days if ordered from within Australia or 15 - 21 days if ordered from Japan,  from the time of confirmation of your delivery address and payment details have been received.  We will notify you if we need longer to process your order in another way, which will affect the delivery time frame.

Packing and Insurance

All items are packed to a very high standard. All items have the option of being insured during transit to cover damage or non-delivery.

Delivery Charges

Delivery, packaging and insurance charges are calculated based on the item(s), destination address and method of delivery you choose at the checkout stage of purchasing. These charges will be shown to you. After selecting your items for purchase, proceed to the checkout area and select your delivery options to be presented with your delivery charge amounts.

Ordering Offline

We also accept orders by telephone.

By Phone: Call on [phone1] and one of our personnel will be happy to assist you.

Payment Methods

We accept most major credit cards including Visa, Mastercard, and Bankcard.

We also accept cheques and Money Orders made payable to "WA Filter Queen" and mailed to...

[address details]

You may also pay by direct deposit into our bank account.  Contact us for these details.

International Customers may be required to arrange a telegraphic transfer of funds for large purchases.

Quality and Value

All items offered for sale on this web site are selected for their quality and value.