Offer to Purchase Terms
By sending an order through this web site you are placing an offer to purchase selected products at the shown prices on this web site. We reserve the right to refuse any offer to purchase for whatever reason including out of date pricing or incorrect pricing, inability to supply stock, incorrect freight calculations or any other reason. We will endevour to keep our information as accurate as possible however. Where a problem occurs, we will contact you and provide you with your options. We will not debit your credit card until we are happy that we can supply your order at a mutually agreed pricing. Processing of your payment and shipping of the goods indicates our acceptance of your offer to purchase.
Money Back Guarantee
A refund of all monies including the initial shipping cost will be paid back to you within 30 days of the cancellation of the order. However the charges of returning the order to us will be deducted from the total refund cost. To cancel an order, please email, phone or fax WA Filter Queen. See our contact details for these.
Security & Privacy
All orders are made through a secure web server. For expanded information on our secure server information click here.
We are committed to maintaining your privacy. For our full privacy statement click here.
Delivery Time Frame
After your order has been processed, you will be sent an email to confirm that this has been completed and the items have been sent. The average time for your order to be delivered to you is 3 - 14 days from confirmation of your delivery address and payment details.
Packing and Insurance
All items are packed to a very high standard. All items are insured during transit to cover damage or non-delivery. If you receive any damaged goods, please contact us to arrange a refund/exchange or replacement.
Delivery, packaging and insurance charges are calculated based on the item(s), destination address and method of delivery you choose at the checkout stage of purchasing. These charges will be shown to you. After selecting your items for purchase, proceed to the checkout area and select your delivery options to be presented with your delivery charge amounts.
Where it is difficult to work out freight charges, a message will appear indicating that we will contact you with freight costs. You can choose to not proceed with the order if the freight charges are not acceptable.
We also accept orders by telephone
By Phone: Call on 08 9593 3993 and one of our personnel will be happy to assist you
If you decide not to keep your purchase, for any reason whatsoever, simply inform us within 14 days of receipt and you may exchange or be reimbursed for the full value of the purchase, less the shipping costs. All returns must be sent in their original packaging and received in their original condition.
The foregoing does not affect your statutory rights as a consumer.
We accept most major credit cards including Visa, Mastercard, and Bankcard, Diners and American Express.
We also accept cheques and Money Orders made payable to "WA Filter Queen" and mailed to...
WA Filter Queen
23 Summons Way
Warnbro WA 6169
You may also pay by direct deposit into our bank account or by BPAY. Contact us for these details.
International Customers may be required to arrange a telegraphic transfer of funds for large purchases.
Quality and Value
All items offered for sale on this web site are selected for their quality and value.